If you have any questions about the policies of 360 Elder Solutions, LLC, please contact us at sue@360eldersolutions.com or sueswilson.7@gmail.com and we'll be happy to discuss them with you. 

Cancellations and Credits

All cancellations by registrants must be received at least 48 business hours before the start of the event for which registration is being cancelled. Cancellations must be received in writing by e-mail to sueswilson.7@gmail.com or by U.S. mail (360 Elder Solutions, LLC at 6810 Smokey Hill Road, Austin, Texas 78736). While refunds will be not be given for cancellations made by participants, credit will be given for either attendance at future education events or consulting services within the 12-month period following the date the cancellation was received.   

However, if an event is cancelled by 360 Elder Solutions, LLC, we will refund registrants the amount they paid via the same method they used to pay or if they rather, we will offer credit for future education or consulting services. 


If you are unable to attend an educational session for which you are pre-registered, you may send a substitute to attend the session in your place. Please forward the name and email address of the individual who will be substituting for you so that we can send them course materials and have a certificate ready for them. 

Fees for checks returned for NSF or denied credit cards. 

We will charge a service fee of up to $30.00 for checks returned for Insufficient Funds and denied accounts.

Privacy & Security Policy 

What Information Do You Gather About Me?

We are the sole owners of the information collected from this site. We only have access to/collect information that you voluntarily provide us via email or other direct contact from you.  If you request a registration brochure, we ask that you to provide us with the information necessary to contact you which may include, but not be limited to, name, physical address, telephone number and email address. We collect your email address so that we can forward to you information you have requested. We may use your email address to inform you about current events or to send you updates regarding information that was previously sent to you. We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law.

Sharing Your Personal Information

360 Elder Solutions, LLC does not sell information about you to unrelated third parties. 360 Elder Solutions does send your contact information to the community that you selected for purposes of satisfying your request for a brochure or a tour.

Changes to This Online Privacy Policy?

360 Elder Solutions, LLC reserves the right, at its sole discretion, to change, modify, add or remove portions of this Online Privacy Policy at any time. Accordingly, 360 Elder Solutions, LLC recommends that you revisit this Online Privacy Policy from time to time to ensure that you are aware of the current privacy practices. Your continued use of the website following any changes signifies your acceptance of these changes.

360 Elder Solutions, LLC and Session Cookies

The 360 Elder Solutions, LLC web site uses session cookies to enable filling out forms on our website. A session cookie is a small file placed on your computer which acts as a unique identifier to keep track of the information you have entered. Without the session cookie, our site cannot track the information you are entering. A session cookie does not remain on your machine after you close your web browser window. Our session cookie contains none of your personal information, and cannot be used to track you around the web. It can only be used by our website to identify the information you have entered.

How to Enable Cookies on your Browser

Your web browser is the primary way you can control cookies. The method for changing your cookie settings will vary depending on the browser you use, but options should be similar regardless of your browser choice. If you are using IE 8 and above, your cookies will be automatically controlled based on your privacy settings. Other web browsers provide similar options. If you are using Safari 5 and above, cookie options can be found in Preferences -->Security-->Tracking. In Mozilla Firefox, cookie options are available at Options -> Privacy -> Cookies. In Google Chrome, cookies (tracking) are enabled by default. You can also control cookies with a number of internet security packages. If you use one of these packages, please refer to the software documentation for more information.


This website contains links to other sites. Please be aware that we are not responsible for the content and privacy practices of such other sites. We encourage our users to be aware when they leave our sites and to read the privacy statements of any other site that collects personally identifiable information.


From time to time our site requests information via surveys. Participation in these surveys is voluntary and information will be used for purposes of developing training services to meet the needs of family and professional care partners.

Internet Security

360eldersolutions.com, owned and operated by 360 Elder Solutions, LLC is dedicated to your security and safety while using the eCommerce facilities within this site. As such, when any of your private information is given to us, it is encrypted at 256-bit strength. Additionally, 360 Elder Solutions, LLC never sees any confidential information regarding your Venmo or Paypal account. When we process a financial transaction, you are securely transferred to Venmo or Paypal to complete the transaction.

360 Elder Solutions, LLC

Sue S. Wilson,  Licensed Master Social Worker, Care Consultant, Dementia Care Educator & Advocate

Call 512-799-5043 or email sue@360eldersolutions.com